Sprint To Cap Hotspot and Mobile Broadband Plans – For Current Customers As Well

| September 22, 2011 | 2 Replies

Yikes.  Some (more) bad news from the Sprint camp this week.  According to leaked details from the carrier’s weekly internal newsletter, any customers currently paying for the $29.99 monthly hotspot service on their phone will soon see the end of unlimited usage for that feature.  Bill messages and postcards are being sent out over the next 2 months informing customers of the changes, and the change will take effect on the next bill cycle following receipt of the notice.  Interestingly enough, this change only applies to phones, and not to tablets – so anyone with a Galaxy Tab or an HTC Evo View 4G who has the hotspot on their line will continue to enjoy unlimited.

The second, and even bigger, piece of news is that Sprint is also doing away with unlimited data for its mobile broadband customers – anyone who uses a USB modem, mobile hotspot device such as a MiFi, netbook with embedded Sprint service, or tablet.  But here’s the kicker – existing customers will be migrated to the tiered plans and will NOT be grandfathered in.  Currently, Sprint offers unlimited usage on 4G devices when in a 4G area, and then varying tiers of 3G usage – 3 GB, 5 GB, or 10GB.  Under the new rules, all usage will count towards the data allowance, instead of only 3 usage.  The carrier also plans on launching new broadband plans in November, but no details are available yet on how much allowance will be afforded under those plans or what the pricing will be.

I can understand changing the terms of the mobile hotspot service, since it’s an optional add-on.  But changing the mobile broadband plans seems to me to be a breach of contract – as far as I know, the broadband service falls under the exact same terms and conditions as phone service, and customers sure would be raising hell if Sprint changed their calling plan on them mid-contract.  I smell a major class-action lawsuit here…

Thoughts?  Comments?

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Category: Tech News

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Co-owner and Editor-in-Chief of GizmoNinja.com.

During the day I work in graphic design and also do photography. By night I try to play with programming and code of all different types. I love the opportunity to write for the site and hope to see it grow as time goes on.

  • MICHAEL H. says:

    I called sprint customer service as advised by BestBuy to terminate my hotspot, no termination fees due to material adverse effect (breach of contract). only have to pay for december billing. End of Story!

    • patty says:

      i wasnt aware of the change and went over so my bill was like
      $500

      i disputed the bill..

      how can i get out of the contract without paying the termination fee? i need help