Sprint Not Following New Upgrade Policy?

| January 11, 2012 | Reply

With all the policy changes that Sprint made around the time its iPhone launched, one change that wasn’t noticed or mentioned by many people was the fact that Sprint lowered its standard upgrade period, from every 22 months down to every 20 months.  But according to some tips we’ve received, Sprint may not be holding up its end of the bargain.  Multiple customers have written us to let us know that after recently upgrading, their next upgrade is still showing as being 22 months from the date of their last device purchase, instead of the 20 months announced by Sprint.

The policy change, according to Sprint, was supposed to take effect on October 2nd of last year.  So on or after that date, any new customer or existing customer who upgrades should receive their next device upgrade after they complete 20 months of the contract.  But customers who have upgraded even this month are reporting that their next upgrade still shows as 22 months away, or November of 2013 to be specific, when it should show as September of 2013.

We’re not quite sure what to make of this yet – it could just be a system glitch that so far has escaped detection.  If you’re a Sprint customer who has recently upgraded (within the past 3 months) we’d like to hear what the system is showing as your upgrade date. Sound off!

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Category: Tech News

About the Author ()

I’m a 23-year old from the Twin Cities. Used to work for Verizon, currently work for Sprint. Love anything and everything tech-related, especially cell phones, especially Android.